1. General
We at Surf 'N Pontoons strive to ensure our customers enjoy their experiences with us. This Refund Policy outlines the circumstances under which you may be eligible for a refund.
2. Cancellations by Customer
We understand that plans change and emergencies occur. Therefore, customers can cancel their reservations for any reason provided that the cancellation is made at least 72 hours prior to the scheduled trip start time. If the cancellation occurs within this time frame, the customer will receive a full refund of any fees already paid.
3. Cancellations by Surf 'N Pontoons due to Weather
Safety is a priority for us at Surf 'N Pontoons. If the weather is deemed to be unsafe for boating activities as determined by our experienced staff, we reserve the right to cancel your trip at any time. In such cases, customers will receive a full refund of any fees already paid. We understand that this can be inconvenient, but our customers' safety is paramount.
4. Processing Refunds
Refunds will be processed to the original method of payment. Please note that the time for the refund to reflect in your account can vary depending on your payment provider. If you do not see your refund within 10 business days, please contact your payment provider or bank directly.
5. Late or Missing Refunds
If you’ve done all of this and you still have not received your refund yet, please contact us at [insert contact details].
6. Changes to the Refund Policy
We reserve the right, at our sole discretion, to modify or replace this Refund Policy at any time.
7. Contact Us
If you have any questions about our Refund Policy, please contact us at 850-600-3747.
Effective Date: August 3, 2023
